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Double charge – handled well, but

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HeathGrain
(@heathgrain)
Trusted Member
Joined: 3 years ago
Posts: 20
Topic starter   [#39595]

Ordered from Italy for the first time and the virtual card payment triggered every fraud check the bank has.

Filing the paperwork early is worth more than arguing later about whose fault it was.

What I have learned is that the 37 day mark is the point to start the process, not the point to panic.

Anyone know the actual process rather than the folklore?



   
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vialhead
(@vialhead)
Noble Member
Joined: 2 years ago
Posts: 1174
 

Three month limits are cumulative across parcels in more places than people realise. How long have you been on a debit card?



   
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knaplog79
(@knaplog79)
Active Member
Joined: 2 years ago
Posts: 3
 

If you name a shop here, say whether you are affiliated. First line is enough.



   
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