Start with your question. Search first, choose the closest subject and keep personal details private. Posting guidelines
Notifications
Clear all
Topic starter
24/10/2020 12:36 pm
PostNL has held my parcel for 13 days with no scan. Is that normal for this route or should I start the process?
A written confirmation email after every phone call is the cheapest insurance there is.
What I have learned is that the 13 day mark is the point to start the process, not the point to panic.
Mostly posting so the next person has something to search.
24/10/2020 1:42 pm
Do you contact the customs office or the carrier first?
24/10/2020 2:35 pm
Three month limits are cumulative across parcels in more places than people realise.
24/10/2020 2:43 pm
What do you do about the fee? Do you just pay it?