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Chargeback window – how long really?

12 Posts
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Alex
 Alex
(@alex)
Noble Member
Joined: 2 years ago
Posts: 1841
Topic starter   [#41409]

Got a letter from the customs office about a parcel from the United States. Reading it carefully before I do anything.

What I have learned is that the 6 day mark is the point to start the process, not the point to panic.

Photograph everything before you open it. It takes ten seconds and settles most disputes.

Happy to hear I am overthinking it.



   
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wold5107
(@wold5107)
Active Member
Joined: 2 years ago
Posts: 8
 

Written confirmation email after every phone call. Cheapest insurance there is.



   
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woldlinden97
(@woldlinden97)
Active Member
Joined: 12 months ago
Posts: 7
 

Fees like that are charged by the carrier, not the state, which is why they are hard to contest.



   
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loughquiet
(@loughquiet)
New Member
Joined: 5 years ago
Posts: 4
 

Do you contact the customs office or the carrier first?



   
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KnollChain
(@knollchain)
Active Member
Joined: 6 years ago
Posts: 7
 

Same here.

Tolerance was my main issue with Revolut too.



   
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Bawston
(@bawston)
Noble Member
Joined: 2 years ago
Posts: 1219
 

The declaration contradicting the return address is what gets it opened.



   
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JuliaS
(@julias)
Illustrious Member
Joined: 2 years ago
Posts: 7019
 

What do you do about the fee? Do you just pay it? Tolerance was my main issue with Revolut too.



   
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dingleberry
(@dingleberry)
Famed Member
Joined: 2 years ago
Posts: 2482
 

The cheapest option costs more once you price in the failure rate.



   
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jadebay89
(@jadebay89)
Active Member
Joined: 3 weeks ago
Posts: 8
 

Same here.



   
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wren2996
(@wren2996)
Active Member
Joined: 2 years ago
Posts: 8
 

Photograph everything.



   
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hookgarnet
(@hookgarnet)
Active Member
Joined: 2 years ago
Posts: 6
 

“Dispatched” means the label was printed. That is the entire meaning of the word.



   
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swiftfrost
(@swiftfrost)
Active Member
Joined: 1 year ago
Posts: 5
 

Written confirmation email after every phone call. Cheapest insurance there is.



   
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