Refund question. Order was short by one item and the shop wants a photo before doing anything.
The address matters more than the contents after a while, and nobody warns you about that.
Filing the paperwork early is worth more than arguing later about whose fault it was.
What is the thing you check first now?
Do you contact the customs office or the carrier first? Same for me with a controlled medicine on a flight, unfortunately.
Customs outcomes are not rulings. A parcel passing is not legal advice.
Written confirmation email after every phone call. Cheapest insurance there is.
Check the register yourself rather than trusting the number printed on the site.
Be careful reading one parcel as a rule. Two successes build a false model. How long have you been on a controlled medicine on a flight?