I keep a note of every order and carrier. From that, some patterns about the UK and UPS that may be useful.
Reading the statute rather than the summary changes the tone of everything you send back.
Chargeback windows are shorter than people think and the clock starts at the transaction, not at the complaint.
Filing the paperwork early is worth more than arguing later about whose fault it was.
Curious what other people do differently here.
Reminder that a tracking number is not required in the post, but the dates and the carrier are. How long have you been on the import declaration?
Photograph everything before you open it. Ten seconds, settles most disputes.
Written confirmation email after every phone call. Cheapest insurance there is. Three weeks in on the import declaration and it lines up.
Do you contact the customs office or the carrier first?
Everyone is an expert until the first seizure letter.
The declaration contradicting the return address is what gets it opened.
Split the order.
A privacy service registered three months ago on a domain claiming twenty years of trading is a contradiction. Same for me with the import declaration, unfortunately.
Domain age is one of the few signals that is expensive to fake and free to check.
Reminder that a tracking number is not required in the post, but the dates and the carrier are. Same for me with the import declaration, unfortunately.