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Insurance Troubles
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Topic starter
02/07/2021 12:31 pm
A formulary change question. The paperwork says one thing and the phone line says another.
The phone log is the part people skip. Date, time, name, what was said, reference number.
Get the criteria document. Every refusal is scored against a checklist and the letter never includes it.
The formulary changes on the first of January and the first you hear of it is at the counter.
Has the handling changed recently for anyone else?