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Topic starter
15/12/2022 9:42 pm
UPS has held my parcel for 36 days with no scan. Is that normal for this route or should I start the process?
The address matters more than the contents after a while, and nobody warns you about that.
The reference number on the letter is the only way anyone will find the file again, so it goes in the subject line of everything.
UPS scans are generated at the hub, so a silent tracking page is not evidence of a problem for the first 36 days.
A written confirmation email after every phone call is the cheapest insurance there is.
Would rather do this properly than quickly.
15/12/2022 11:06 pm
Do you contact the customs office or the carrier first?
15/12/2022 11:37 pm
Do you contact the customs office or the carrier first?