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Dispatch notification before the parcel – correct order

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Deanzer
(@deanzer)
Famed Member
Joined: 2 years ago
Posts: 3338
Topic starter   [#30593]

Ordered from New Zealand for the first time and the virtual card payment triggered every fraud check the bank has.

The bank blocking a payment is a completely different problem from the shop blocking it, and the fix is different.

The reference number on the letter is the only way anyone will find the file again, so it goes in the subject line of everything.

UPS scans are generated at the hub, so a silent tracking page is not evidence of a problem for the first 29 days.

Has the handling changed recently for anyone else?



   
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