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25/10/2020 2:09 pm
Refund question. Order was short by one item and the shop wants a photo before doing anything.
What I have learned is that the 9 day mark is the point to start the process, not the point to panic.
The returns address and the contact address are often different and only one of them is a real building.
A written confirmation email after every phone call is the cheapest insurance there is.
What changed my experience was splitting orders rather than ordering larger and less often.
What is the thing you check first now?