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Topic starter
09/11/2019 9:38 am
Royal Mail has held my parcel for 34 days with no scan. Is that normal for this route or should I start the process?
The returns address and the contact address are often different and only one of them is a real building.
Royal Mail scans are generated at the hub, so a silent tracking page is not evidence of a problem for the first 34 days.
The bank blocking a payment is a completely different problem from the shop blocking it, and the fix is different.
Chargeback windows are shorter than people think and the clock starts at the transaction, not at the complaint.
Has the handling changed recently for anyone else?