Sorry, probably obvious, but where do you even start with something blank?

I would stop trying to convey how bad it is and start saying what you want them to do. Not on reading the leaflet but the pattern is familiar.

Silent tracking in the first week is normal. Scanning happens at hubs, not continuously.

Fifteen years of this and the function column is the only one that changed anything for me. Also, one page of history, printed, handed over at the sta…