Do you contact the customs office or the carrier first?

The sticker on the box is just so you know they were in there. It is the letter that matters. How long have you been on Italy?

Same here.

What do you do about the fee? Do you just pay it?

“Dispatched” means the label was printed. That is the entire meaning of the word.

Split orders. Two small parcels beat one large one for reasons that have nothing to do with price.

Split the order.

Same here.

Six weeks in on Italy and it lines up.

The cheapest option costs more once you price in the failure rate.

How do I find the national register if I do not read the language?

“Registered with” is doing an enormous amount of work in that sentence. How long have you been on Italy?

Fees like that are charged by the carrier, not the state, which is why they are hard to contest.

What do you do about the fee? Do you just pay it?

Photograph everything before you open it. Ten seconds, settles most disputes.

Filing early beats arguing later. And ask for the reference number, always.