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DHL redelivery – the process

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Admin
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Topic starter   [#3718]

Got a letter from the customs office about a parcel from the United States. Reading it carefully before I do anything.

Tracked and signed-for is a different product to tracked, and the price difference is smaller than the anxiety difference.

The debit card route gives you recourse and the transfer route gives you a lower price. Pick which you actually want.

The returns address and the contact address are often different and only one of them is a real building.

Photograph everything before you open it. It takes ten seconds and settles most disputes.

Any experience with the equivalent in another country would help.



   
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HollowSea
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The sticker on the box is just so you know they were in there. It is the letter that matters.



   
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walkerecho
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How do I find the national register if I do not read the language? Not on Germany but the pattern is familiar.



   
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JuliaS
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How do I find the national register if I do not read the language?



   
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fieldtundra
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What do you do about the fee? Do you just pay it?



   
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hollow7307
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What do you do about the fee? Do you just pay it?



   
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JuliaS
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Do you contact the customs office or the carrier first? Not on Germany but the pattern is familiar.



   
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wealdhorn
(@wealdhorn)
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Split the order.



   
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frost3749
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Photograph everything before you open it. Ten seconds, settles most disputes.



   
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birchstorm
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Split orders. Two small parcels beat one large one for reasons that have nothing to do with price.



   
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cedar1208
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Written confirmation email after every phone call. Cheapest insurance there is.



   
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larchjewel5
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Customs outcomes are not rulings. A parcel passing is not legal advice.



   
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tundrayard3
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Same here.



   
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weald6189
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Do you contact the customs office or the carrier first? Not on Germany but the pattern is familiar.



   
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westdahlia
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Same here.

Currently on Germany myself.



   
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