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DHL redelivery – the process (19)

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reefsummer99
(@reefsummer99)
Eminent Member
Joined: 1 year ago
Posts: 19
Topic starter   [#40915]

Ordered from New Zealand for the first time and the credit card payment triggered every fraud check the bank has.

Customs handling fees are charged by the carrier, not the state, which is why they are so hard to contest.

DHL scans are generated at the hub, so a silent tracking page is not evidence of a problem for the first 22 days.

What I have learned is that the 22 day mark is the point to start the process, not the point to panic.

How long would you wait before starting the process?



   
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wealdyard47
(@wealdyard47)
Active Member
Joined: 4 years ago
Posts: 7
 

The cheapest option costs more once you price in the failure rate.



   
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quill2358
(@quill2358)
Active Member
Joined: 9 months ago
Posts: 6
 

Fees like that are charged by the carrier, not the state, which is why they are hard to contest.



   
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umberkiln96
(@umberkiln96)
New Member
Joined: 3 years ago
Posts: 4
 

Same here.



   
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jasper9551
(@jasper9551)
Active Member
Joined: 6 years ago
Posts: 9
 

Photograph everything before you open it. Ten seconds, settles most disputes.



   
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tff
 tff
(@tff)
Famed Member
Joined: 2 years ago
Posts: 3096
 

Split the order.



   
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oakcoin21
(@oakcoin21)
Active Member
Joined: 5 months ago
Posts: 8
 

Everyone is an expert until the first seizure letter.



   
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The-Alchimist
(@the-alchimist)
Illustrious Member
Joined: 1 year ago
Posts: 7066
 

Do you contact the customs office or the carrier first?



   
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cragarch53
(@cragarch53)
Active Member
Joined: 5 years ago
Posts: 5
 

Written confirmation email after every phone call. Cheapest insurance there is.



   
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heatherjar39
(@heatherjar39)
Active Member
Joined: 1 year ago
Posts: 5
 

Filing early beats arguing later. And ask for the reference number, always.



   
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embercoin24
(@embercoin24)
New Member
Joined: 7 years ago
Posts: 3
 

Do you contact the customs office or the carrier first?



   
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DahliaJewel
(@dahliajewel)
New Member
Joined: 1 year ago
Posts: 4
 

File early.



   
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PineLotus
(@pinelotus)
Active Member
Joined: 4 weeks ago
Posts: 9
 

The cheapest option costs more once you price in the failure rate.



   
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tor_crest
(@tor_crest)
Active Member
Joined: 7 years ago
Posts: 9
 

Domain age is one of the few signals that is expensive to fake and free to check. Same for me with Wise, unfortunately.



   
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lilac5432
(@lilac5432)
New Member
Joined: 3 years ago
Posts: 4
 

Do you contact the customs office or the carrier first?



   
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