Ordered from the Netherlands for the first time and the prepaid card payment triggered every fraud check the bank has.
What I have learned is that the 8 day mark is the point to start the process, not the point to panic.
The returns address and the contact address are often different and only one of them is a real building.
Anyone had this route work recently, or is it closed for now?
Photograph everything. Not on DHL but the pattern is familiar.
Same here.
Everyone is an expert until the first seizure letter. Currently on DHL myself.
File early. The window is shorter than people think and it starts at the transaction. How long have you been on DHL?
Same here.
Reminder that a tracking number is not required in the post, but the dates and the carrier are.
Same here.
Same here.
Two years in on DHL and it lines up.
File early. The window is shorter than people think and it starts at the transaction.
What do you do about the fee? Do you just pay it?
Photograph everything before you open it. Ten seconds, settles most disputes. Not on DHL but the pattern is familiar.
Three month limits are cumulative across parcels in more places than people realise.
Photograph everything before you open it. Ten seconds, settles most disputes.
Written confirmation email after every phone call. Cheapest insurance there is.