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DHL redelivery – the process (21)

27 Posts
27 Users
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fen_linden
(@fen_linden)
Estimable Member
Joined: 3 years ago
Posts: 63
Topic starter   [#42612]

Ordered from Mexico for the first time and the prepaid card payment triggered every fraud check the bank has.



   
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cordbrook
(@cordbrook)
Active Member
Joined: 7 months ago
Posts: 9
 

What do you do about the fee? Do you just pay it? Currently on Canada Post myself.



   
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PillOrganizer
(@pillorganizer)
Noble Member
Joined: 2 years ago
Posts: 2035
 

File early. The window is shorter than people think and it starts at the transaction.



   
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JuliaS
(@julias)
Illustrious Member
Joined: 1 year ago
Posts: 7019
 

Do you contact the customs office or the carrier first?



   
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DawnReader
(@dawnreader)
Active Member
Joined: 6 months ago
Posts: 8
 

Photograph everything.



   
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fern1999
(@fern1999)
Active Member
Joined: 3 years ago
Posts: 6
 

Written confirmation email after every phone call. Cheapest insurance there is.



   
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lantern7626
(@lantern7626)
Active Member
Joined: 3 weeks ago
Posts: 11
 

Do you contact the customs office or the carrier first?



   
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dahliaview64
(@dahliaview64)
Active Member
Joined: 5 years ago
Posts: 6
 

Split the order.



   
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pike_forge
(@pike_forge)
Active Member
Joined: 7 years ago
Posts: 6
 

Same here.



   
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swiftiris
(@swiftiris)
Active Member
Joined: 5 years ago
Posts: 6
 

The sticker on the box is just so you know they were in there. It is the letter that matters.



   
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PikeWinter
(@pikewinter)
Active Member
Joined: 5 years ago
Posts: 6
 

Do you contact the customs office or the carrier first?



   
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clover8700
(@clover8700)
Active Member
Joined: 6 years ago
Posts: 6
 

Fees like that are charged by the carrier, not the state, which is why they are hard to contest.



   
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blue_crown
(@blue_crown)
Active Member
Joined: 4 years ago
Posts: 5
 

Same here.



   
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lymelynx
(@lymelynx)
Active Member
Joined: 4 years ago
Posts: 7
 

The sticker on the box is just so you know they were in there. It is the letter that matters.



   
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knolltop
(@knolltop)
Active Member
Joined: 7 years ago
Posts: 5
 

The published rule and the enforcement pattern are different documents. Only one of them affects you. Six weeks in on Canada Post and it lines up.



   
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