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3 day mark – what do you do first?

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hrh_liz
(@hrh_liz)
Noble Member
Joined: 2 years ago
Posts: 1861
Topic starter   [#26776]

Got a letter from the customs office about a parcel from Australia. Reading it carefully before I do anything.

A card that works domestically can fail on an international merchant for dull, uninteresting, entirely legitimate reasons.

The address matters more than the contents after a while, and nobody warns you about that.

Filing the paperwork early is worth more than arguing later about whose fault it was.

Anyone had this route work recently, or is it closed for now?



   
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shorevale92
(@shorevale92)
Active Member
Joined: 4 years ago
Posts: 9
 

Photograph everything before you open it. Ten seconds, settles most disputes. Tolerance was my main issue with the customs office too.



   
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amber_snow
(@amber_snow)
Active Member
Joined: 3 months ago
Posts: 7
 

Do you contact the customs office or the carrier first?



   
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iris_fork
(@iris_fork)
Active Member
Joined: 3 years ago
Posts: 7
 

What do you do about the fee? Do you just pay it? Same for me with the customs office, unfortunately.



   
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cliffhead
(@cliffhead)
New Member
Joined: 3 months ago
Posts: 4
 

What do you do about the fee? Do you just pay it? Not on the customs office but the pattern is familiar.



   
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larchwood57
(@larchwood57)
Active Member
Joined: 7 years ago
Posts: 5
 

The sticker on the box is just so you know they were in there. It is the letter that matters.



   
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iris52
(@iris52)
New Member
Joined: 5 years ago
Posts: 4
 

Be careful reading one parcel as a rule. Two successes build a false model.



   
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cedar4999
(@cedar4999)
Active Member
Joined: 3 years ago
Posts: 8
 

If you name a shop here, say whether you are affiliated. First line is enough.



   
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clover5705
(@clover5705)
Active Member
Joined: 3 years ago
Posts: 6
 

File early.



   
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archmeadow
(@archmeadow)
New Member
Joined: 3 years ago
Posts: 2
 

File early. The window is shorter than people think and it starts at the transaction. Tolerance was my main issue with the customs office too.



   
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kilnwren
(@kilnwren)
Active Member
Joined: 10 months ago
Posts: 5
 

How do I find the national register if I do not read the language? Five years in on the customs office and it lines up.



   
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gorse3891
(@gorse3891)
Active Member
Joined: 5 years ago
Posts: 5
 

Written confirmation email after every phone call. Cheapest insurance there is. Same for me with the customs office, unfortunately.



   
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Enriq
(@enriq)
Famed Member
Joined: 2 years ago
Posts: 2551
 

Be careful reading one parcel as a rule. Two successes build a false model.



   
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sablehamlet
(@sablehamlet)
Active Member
Joined: 12 months ago
Posts: 10
 

Photograph everything before you open it. Ten seconds, settles most disputes. Five years in on the customs office and it lines up.



   
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dawnhall86
(@dawnhall86)
New Member
Joined: 5 years ago
Posts: 4
 

Written confirmation email after every phone call. Cheapest insurance there is.



   
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