Community

Start with your question. Search first, choose the closest subject and keep personal details private. Posting guidelines
Notifications
Clear all

11 day mark – what do you do first? – update

27 Posts
27 Users
0 Reactions
1,820 Views
moorjet53
(@moorjet53)
Active Member
Joined: 5 months ago
Posts: 5
Topic starter   [#14103]

Royal Mail has held my parcel for 11 days with no scan. Is that normal for this route or should I start the process?

Chargeback windows are shorter than people think and the clock starts at the transaction, not at the complaint.

What changed my experience was splitting orders rather than ordering larger and less often.

The reference number on the letter is the only way anyone will find the file again, so it goes in the subject line of everything.

Would rather do this properly than quickly.



   
Quote
diskharbor
(@diskharbor)
Active Member
Joined: 2 years ago
Posts: 7
 

Filing early beats arguing later. And ask for the reference number, always.



   
ReplyQuote
kneevine
(@kneevine)
Eminent Member
Joined: 5 years ago
Posts: 18
 

The address matters more than the contents eventually. Changing what you order when the address is flagged changes nothing.



   
ReplyQuote
crag1278
(@crag1278)
Active Member
Joined: 3 months ago
Posts: 5
 

The declaration contradicting the return address is what gets it opened. Two years in on Australia Post and it lines up.



   
ReplyQuote
loutkite
(@loutkite)
Active Member
Joined: 8 months ago
Posts: 7
 

Be careful reading one parcel as a rule. Two successes build a false model.



   
ReplyQuote
atlas2756
(@atlas2756)
Active Member
Joined: 2 years ago
Posts: 6
 

Split the order.



   
ReplyQuote
JuliaS
(@julias)
Illustrious Member
Joined: 2 years ago
Posts: 7019
 

What do you do about the fee? Do you just pay it?



   
ReplyQuote
OakEdge
(@oakedge)
Active Member
Joined: 5 years ago
Posts: 8
 

File early. Not on Australia Post but the pattern is familiar.



   
ReplyQuote
crownhaze
(@crownhaze)
Active Member
Joined: 4 years ago
Posts: 7
 

Do you contact the customs office or the carrier first?



   
ReplyQuote
lunarhatch76
(@lunarhatch76)
Active Member
Joined: 3 years ago
Posts: 7
 

What do you do about the fee? Do you just pay it? Same for me with Australia Post, unfortunately.



   
ReplyQuote
yarrowframe
(@yarrowframe)
New Member
Joined: 3 years ago
Posts: 3
 

File early. The window is shorter than people think and it starts at the transaction. Same for me with Australia Post, unfortunately.



   
ReplyQuote
journalkeeper
(@journalkeeper)
Estimable Member
Joined: 2 years ago
Posts: 65
 

Filing early beats arguing later. And ask for the reference number, always.



   
ReplyQuote
brook5692
(@brook5692)
Active Member
Joined: 4 years ago
Posts: 6
 

File early.



   
ReplyQuote
maplereader77
(@maplereader77)
New Member
Joined: 3 years ago
Posts: 4
 

Same here.



   
ReplyQuote
NimbusKeel
(@nimbuskeel)
New Member
Joined: 3 years ago
Posts: 3
 

Do you contact the customs office or the carrier first?



   
ReplyQuote
Page 1 / 2
Share: